Privacy Policy
Updated at November 9, 2025
Welcome to ChattyGo!
At ChattyGo, your privacy and security are our top priorities. This Privacy Policy explains how we collect, use, and protect your Personal Data to ensure you have a safe, reliable, and high-quality experience. We are fully committed to handling your data transparently, responsibly, and in accordance with the law.
As the provider of ChattyGo, PT VIDIO TEMAN INDONESIA KOMUNIKASI SOSIAL acts as the data controller responsible for processing your Personal Data under this Policy. We aim to safeguard your data and provide you with clear information about our data practices.
If you do not agree to the terms of this policy, please stop using our services and delete or uninstall the app. Your continued use of the services after the updated policy is released indicates that you accept these changes.
Please take a moment to read this Privacy Policy to understand our approach and your rights. If you have any questions or concerns, you are always welcome to contact us at: iqisdanizar@gmail.com.
1.What Personal Data We Collect
We collect your Personal Data to provide and improve the ChattyGo services. The types and amount of data depend on how you interact with us and the services you use. We strive to collect only what is necessary to ensure the quality of our services.
We obtain information through three main categories:
1.1 Data You Provide
| Categories | Description |
|---|---|
| Basic Information | Such as your name, gender, date of birth, phone number, email address, and friend list, etc. |
| Social Media-Related Data | Such as your social account nickname, likes and preferences, number of friends, and friend list, etc. |
| User-Uploaded Content | Such as profile pictures and chat messages you submit via the app or service. |
| Usage Data | Including records of your interactions with the services, browser-related data, etc |
| User-Generated Content (UGC) | You may provide user content such as comments, text, images, videos, and audio while using ChattyGo. This content may be recorded and processed during uploading, distribution, or live streaming, in order to comply with legal and regulatory requirements. |
| Payment Data | If you make purchases within ChattyGo, you may need to provide payment details, which are sent directly to third-party vendors and not stored by ChattyGo. We may, however, retain transaction information such as merchant name, date, and amount. |
| Third-Party Social Media | If you log in via a social media account, we may access your public profile information, such as from Google, or any linked third-party social account data. |
1.2 Data Collected Automatically
| Categories | Description |
|---|---|
| Identification Data | Device type, browser type, brand and model, serial number, screen resolution, etc. |
| Region and Language Identification | Used solely to provide localized language support based on your country or region. |
| Device Information | Including operating system, browser type and version, language settings, etc. |
| MAC Address | Used solely for fraud prevention and identity verification. |
| Technical Tools | Cookies, web beacons, and similar technologies for experience enhancement and analytics. |
| Third-Party App Detection | The app may detect whether WhatsApp is installed to offer personalized support, or whether Google Play is installed to ensure timely updates. |
| Third-party SDK | Firebase SDK and Adjust SDK may collect your device information and IP address for data analysis. Agora SDK may collect your device information, IP address, and username to enable key features within the app. |
1.3 Data Collected with Your Permission
| Categories | Description |
|---|---|
| Camera and Microphone | Access to your system’s camera and microphone is required for video calls and voice chat features. |
| Photo Album | We may request access to your photo album to upload profile pictures or generate UGC. |
| Clipboard | Clipboard access helps you quickly copy text content. |
| Bluetooth | Used solely to connect to Bluetooth headsets. |
| Push Notifications | With your permission, we may send service-related notifications. You may opt out at any time. |
| IP Address & Network Status | We may collect your IPV4 or IPV6 address and detect your network type and connection status. This helps us identify network issues and prevent data loss or latency to maintain smooth service operation. |
| External Storage Access | On devices running Android 10 or below, we may request permission to access external storage if you choose to save your screenshots to your photo album. |
2.How We Process Your Personal Data
We process your Personal Data to provide, maintain, and improve our services, ensure security, and comply with legal obligations. The way we handle your data depends on your interactions with us and the features you use. All processing is conducted in accordance with applicable laws, based on legitimate interests, the performance of a contract, legal obligations, or your consent (where required). We process your Personal Data for the following purposes:
2.1 Provision of Services and Customer Support
We use your Personal Data, such as name and email address, to provide our services and assist you with customer support. This includes enabling account login and responding to your inquiries.
2.2 Payments
For payment processing, we may collect certain information about your payment instruments (such as credit card details) through our third-party payment processors. This information is used for orderly record-keeping, linking your payment method to your account, processing transactions, billing, and sending invoices. We do not store your full payment details ourselves, but we may retain transaction-related information for accounting and compliance purposes.
2.3 Service Improvement
We analyze information about your usage to enhance the usability, quality, and functionality of our services. This includes debugging, error resolution, and internal research for technological development.
2.4 Integrity and Security
We process data about you and your usage to maintain the integrity and security of our services, prevent fraud, verify identity, and enforce our policies.
2.5 Legal Compliance and Law Enforcement Assistance
We process your Personal Data to comply with legal obligations and, where required, assist law enforcement agencies.
2.6 Special Categories of Personal Data
In limited cases, we process special categories of Personal Data (e.g., racial or ethnic origin) where necessary for purposes such as preventing unlawful acts or serious misconduct, and only as permitted by applicable law. Disclosure to relevant authorities will only occur when legally required and when obtaining your consent may prejudice these purposes.
3.How We Share Your Personal Data
Your Personal Data is never sold or rented to third parties. We only share your information when it is essential for delivering, maintaining, or enhancing our services, and always in compliance with applicable laws. The parties with whom we may share your data include:
3.1. Service Providers
We may disclose your Personal Data to trusted third-party service providers who support us in operating and enhancing our services. These may include partners for cloud storage, technical support, analytics, and fraud monitoring. All such providers are contractually required to handle your data securely and to use it solely for the purposes specified by us.
3.2. Payment Processors
To ensure secure and efficient processing of payments, we rely on established payment processing partners. These entities are granted access to your payment information and transaction details exclusively to complete your purchases and manage billing-related matters.
3.3. Third-Party Integrations
● If you opt to connect your account with external platforms (such as Google, Apple, or Facebook), we may share limited information necessary to enable these integrations, such as your account identifier or authentication credentials. You retain control over these connections and can revoke access at any time through your account settings.
● The ChattyGo app uses third-party SDKs supported by the app stores to enable key features and to collect data at important points for analysis, helping improve user experience and optimize the product. These include Firebase SDK, Adjust SDK, Agora SDK. You can click to view their respective privacy policies.
Firebase Privacy Policy
Adjust Privacy Policy
Agora Privacy Policy
3.4. Legal and Safety Obligations
There may be circumstances where we are legally required to share your information, such as in response to valid governmental requests, court orders, or to comply with applicable laws. Additionally, we may share data when necessary to detect or prevent fraud, enforce our policies, or safeguard the rights and safety of our users and the public.
3.5. Business Transfers
If our company is involved in a merger, acquisition, reorganization, or sale of assets, your Personal Data may be transferred as part of the transaction. In such events, we will take reasonable steps to ensure your information continues to be protected in accordance with this Privacy Policy or equivalent standards.
4.Data Security
We are committed to protecting your Personal Data through comprehensive security measures. Our safeguards include administrative, technical, and physical controls designed to prevent unauthorized access, use, or disclosure of your data.
Access Restrictions: Only authorized personnel are allowed to handle Personal Data, and they do so strictly for approved business purposes.
Encrypted Communication: All sensitive data transmitted between your device and our servers is encrypted using secure protocols such as HTTPS/TLS.
Network Protection: We employ firewalls and other security technologies to help block unauthorized access to our systems.
Regular Security Practices: Our team conducts periodic security audits, vulnerability assessments, and maintains incident response procedures to promptly address potential threats.
Data Minimization: We collect and retain only the information necessary for the operation of our services, and regularly remove outdated or unnecessary data.
Despite our best efforts, no method of transmission or storage is entirely immune to risk. We encourage you to be mindful of the information you choose to share and to keep your account credentials confidential at all times.
5.International Data Transfers
Your personal information may be processed by us or trusted third-party vendors outside the jurisdiction where you are located, and the privacy and data protection laws of the destination may differ from those in your region.
We will take appropriate measures in accordance with applicable privacy and data protection laws to ensure that your personal information remains adequately protected and secure during cross-border data transfers. These measures include (where applicable) data transfer agreements entered into pursuant to Standard Data Protection Clauses.
Where permitted by law, we may also transfer your personal information across borders in the following circumstances: (a) to perform a contract with you (or to take steps at your request prior to entering into a contract); (b) to perform a contract that is in your interests; or (c) in situations related to legal claims.
6.Retention of your Information
We will keep your Personal Data only for as long as it is needed to achieve the purposes outlined in this Policy or to meet legal and regulatory requirements.
If your account is active, your data will be stored for the duration of your use of our services, or as long as necessary to support your experience. For users who visit or use our services temporarily, we retain relevant information for a limited period following your last activity, as required by applicable laws.
In certain cases, we may need to hold onto specific data to comply with legal obligations, address disputes, or enforce our agreements. When your information is no longer necessary, we will either remove it securely or anonymize it. Additionally, backup copies may be kept for a short time to support system recovery and auditing, in line with our retention practices.
7.Your Rights
Depending on your place of residence and the applicable data protection laws,such as GDPR(General Data Protection Regulation), CCPA(California Consumer Privacy Act), or other relevant regulations, you may have specific rights regarding your Personal Data. Please note that the scope and names of these rights may vary depending on local laws. If you have any questions about your rights or how to exercise them, please feel free to contact us at iqisdanizar@gmail.com.
7.1 Right of Access
You have the right to request information about whether we are processing your Personal Data and to obtain a copy of that data and related information.
7.2 Right to Data Portability
You have the right to have your Personal Data transmitted to you or a third party in a secure, usable and machine-readable format.
7.3 Right to Delete
You may ask us to delete your Personal Data that we hold, subject to certain legal obligations or exceptions.
7.4 Right to Rectification
If you believe that any information we hold about you is inaccurate, incomplete, or outdated, you have the right to request its correction or update.
7.5 Right to Restrict or Object to Processing
You may request that we restrict or cease processing certain types of your Personal Data under specific circumstances.
7.6 Right to Restrict Use of Sensitive Data
You can request that access to your sensitive Personal Data be limited, or that such data be deleted.
7.7 Right to Withdraw Consent
If we process your Personal Data based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
7.8 Right to Opt-Out of Automated Decision-Making
You have the right to opt out of decisions made solely by automated processes, including profiling, that may have legal or significant effects on you, unless such processing is necessary for providing our services or you have explicitly consented.
7.9 Right to Opt Out of the Sale or Sharing of Personal Data
If your Personal Data is sold or shared for targeted advertising or similar purposes, you have the right to opt out of such activities. Please note that we may still share certain information with trusted service providers as necessary for core business functions.
7.10 Right to Non-Discrimination
You will not be discriminated against for exercising any of your privacy rights. This means we will not deny you access to our services, charge you different prices, or provide you with a lower level of service simply because you have made a privacy-related request.
Please Note: These rights may not be absolute and are subject to applicable laws and certain exceptions. In some cases, we may be required to retain specific information for legal, security, or operational purposes.
8. Protection of Minors’ Privacy
ChattyGo places the utmost importance on protecting the privacy of all users, particularly minors (individuals under the age of 18 or the legal age of majority in their jurisdiction). We are committed to strict compliance with the Children’s Online Privacy Protection Act (COPPA), the European Union General Data Protection Regulation—Children’s Provisions (GDPR-K), and other applicable laws and regulations, and we implement a variety of technical and administrative measures to ensure the security and confidentiality of minors’ data.
8.1 Restrictions on Data Collection
● ChattyGo services are only available to users who meet the applicable age requirements; individuals under 18 (or the local legal age of majority) are prohibited from using our services.
● We do not knowingly collect, store, or process any personal information from minors, including but not limited to name, address, contact information, email, device identifiers, location data, or any information that could be used to identify an individual.
● Any inadvertent collection of minors’ data will be promptly addressed to ensure it is not further used or retained.
8.2 Unauthorized Data Handling
If ChattyGo discovers or is notified that a minor has provided personal information, we will take immediate action, including but not limited to:
1. Data Deletion: Permanently remove the information from servers and backups to ensure complete deletion.
2. Account Restriction: Suspend or terminate the account to prevent further access or use of the service.
3. User Notification: Inform the user that their account has been closed and that the data has been deleted.
4. Prevent Re-Registration: Implement technical or administrative measures to prevent the minor from re-registering or submitting personal information again.
These actions are designed to protect minors’ privacy and ensure ChattyGo’s compliance with all relevant laws and regulations.
8.3 Reporting Mechanism
● User Reports: If you encounter suspected minor users while using the service, please preserve relevant evidence (e.g., screenshots or other verifiable information) and report it via our customer support email or complaint channels. Upon receiving a report, ChattyGo will verify and handle the matter within 72 hours and notify the reporter of the outcome via email.
● Guardian Reports: Parents or legal guardians who discover that a minor under their supervision is using ChattyGo may contact us via customer support or complaint channels. ChattyGo will verify the user and take necessary protective measures within 24 hours, and notify the guardian of the results via email.
● Guardians may also choose to uninstall or delete the application themselves to prevent further use by the minor.
These procedures are designed to ensure the reporting process is efficient, transparent, and effective in maintaining a safe and compliant service environment.
8.4 Guardian Responsibilities
● Parents or legal guardians are expected to reasonably supervise and guide minors’ use of ChattyGo services to ensure compliance with applicable laws and our service policies.
● If a minor provides false information claiming to meet the legal age requirement, the guardian shall bear full responsibility for any consequences arising from such misrepresentation.
● ChattyGo strongly encourages guardians to educate children about the importance of online safety and to monitor their online activities to ensure adherence to this policy and applicable law.
9.Children’s safety Privacy
Our services are not intended for individuals under 18 years old or below the digital age of consent as defined by applicable laws in your jurisdiction (“Age of Consent”). We do not knowingly collect, use, or disclose Personal Data from children under the Age of Consent. If we become aware that we have inadvertently collected such data, we will promptly delete the information and disable the associated account.
9.1.Age Verification and Access Control
You must be at least 18 years old to use ChattyGo.
Any attempt to access the platform by falsifying your age in any way is strictly prohibited.
Any effort to bypass age verification will result in your account being suspended or removed.
9.2.Prohibited Content and Behaviors
ChattyGo uses automated and manual systems to detect underage activity as well as Child Sexual Exploitation and Abuse (“CSEA”) and adopts a zero-tolerance policy. Any attempt to circumvent these systems is strictly prohibited. Prohibited activities include, but are not limited to, the following:
Sexualization of Minors and Child Sexual Abuse and Exploitation (CSAE)
● Sharing, creating, or distributing any content involving child sexual abuse or exploitation.
● Content that sexualizes minors, such as discussions, sexualized role-playing, or wearing sexualized clothing, is prohibited.
● Any form of child nudity or sexualized depiction, including artistic representations such as drawings or animations.
Harmful or Dangerous Acts Involving Minors
● Any threats, encouragement, or acts of physical violence against minors.
● Any form of psychological abuse, coercion, or manipulation of minors.
● Any depiction or encouragement of dangerous activities involving minors.
● Any promotion or depiction of neglect or trafficking of minors.
Underage Appearance on the Platform
● Underage individuals appearing in live streams, videos, or any other type of content is strictly prohibited.
● Creating or managing accounts on behalf of minors is strictly prohibited.
● Attempting to falsify age to access the platform is strictly prohibited.
Violations will result in immediate account suspension or termination and may be reported to relevant authorities for further investigation.
9.3.Moderation and Content Control
We employ a combination of advanced automated detection tools and trained human moderators to monitor and review user-generated content, ensuring that harmful material is identified and removed promptly—typically within 24 hours of being reported. To further strengthen our safeguards, our safety systems and moderation protocols are regularly updated and improved to address emerging risks and threats, such as new grooming tactics and concealed CSAM.
9.4.Reporting and Enforcement
The app provides in-app features to report harmful behavior or content. We commit to prioritizing reports involving minors and reviewing them within 24 hours. Once verified, strict actions will be taken, including but not limited to:
● Immediate and permanent removal of violating content.
● Immediate suspension or permanent deletion of the violator’s account.
● Permanent banning of related devices.
● Reporting CSAE cases and relevant evidence to law enforcement.
We reserve the right to take legal action against violators.
If you believe a minor has submitted Personal Data to us, please contact us via iqisdanizar@gmail.com.
For more detailed information, please refer to the Child Safety Policy.
10.Third-Party Services and Websites
Our services may contain links to third-party websites, mobile applications, or content, or may integrate with external platforms. When you click on these links or connect your account to a third-party service (such as Google), you will be directed to another website or application, and a third party may collect information from or about you. Please note that this Privacy Policy does not apply to those third-party websites, applications, or content, nor to any data collection that occurs after you interact with such links.
When you connect your account to a third-party service or external platform, you authorize us to share limited information with that third party, including: a) your username or profile ID; b) confirmation that the connection originated from our Service; c) relevant usage or diagnostic data necessary to provide or improve the integration. You may revoke these connections at any time via in-app settings or by contacting us.
We encourage you to review the privacy policies of any third-party websites or services you interact with. We are not responsible for the content, security, or privacy practices of these third parties.
11.Delete your Account and Data
You may request the deletion of your account and associated Personal Data at any time. To do so, please follow these steps:
Log in to your account;
Go to Settings > Account cancellation;
Confirm your request for permanent deletion.
Once you confirm the deletion, your account and all associated assets will be permanently deleted and cannot be restored or reused. All content you have created, posted, or streamed under your account will also be removed. Please note: a) data shared by others about you such as messages, or posts will not be removed; b) some data may be retained in accordance with our retention policy and legal obligations, such as for fraud prevention, dispute resolution, or regulatory compliance.
We may also retain backup copies of certain information for a limited time for business continuity or disaster recovery purposes, in accordance with applicable laws.
If you need assistance with the deletion process or have questions, please contact us at iqisdanizar@gmail.com.
12.Submitting a Privacy Request
12.1 Authorized Agent Requests
You may appoint an authorized agent to submit a privacy request on your behalf under applicable data protection laws, provided that: a) the authorized agent is a natural person or a registered business entity; b) you have granted the agent signed, written authorization to act on your behalf.
If you submit a request through an authorized agent, we may require a copy of the signed authorization and direct verification of your identity from you.
Please send such requests to iqisdanizar@gmail.com.
12.2 Verification Requirements
For security and compliance purposes, any privacy request must: a) include sufficient information to allow us to verify your identity or the identity of your authorized agent; b) clearly describe your request so that we can understand, evaluate, and respond appropriately.
If we are unable to verify the identity or authority of the requestor, we may not be able to fulfill the request.
12.3 Use of Data for Verification Only
Any Personal Data collected for the purpose of processing a verifiable privacy request will be used solely to verify the identity or authority of the requestor and to process the request.
12.4 No Account Requirement
You are not required to create an account with us in order to submit a verifiable request to exercise your privacy rights.
13.Changes to the Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. While we strive to notify you in advance of any material changes, we encourage you to review the most current version of this Privacy Policy regularly to stay informed about how your information is protected.
Any changes made will be indicated by updating the “Last Updated” date at the top of this policy. By continuing to access or use our services after changes become effective, you acknowledge and agree to be bound by the revised Privacy Policy.
14.Contact Us
If you have any general questions about the services or the information that we collect about you and how we use it, please contact me via email at iqisdanizar@gmail.com.
If you have any questions about using the app, you can contact us via customer support in app.
We will make an effort to reply within a reasonable time-frame. Please feel free to reach out at any time.